Your Guide to ABA Payments and Invoices
Dear Families,
Below are the most frequently asked questions about our ABA billing and scheduling. Please note that while there is crossover we have different payment plans for camp and group and Allied Health Services. Most of your questions will likely be answered in the following sections. However, if you have a specific billing question not covered here, please send your query by email to Jamie.deoliveira@papillonfamilyhealth.ca, and we’ll get back to you promptly.
I have pre-paid on my Credit Card. When do I receive a receipt for my credit card payment?
For prepaid clients, the charge will be summarized on your pre-payment summary. Your Credit Provider typically emails its customers a copy of the receipt when the charge goes through. The receipt will have the amount but the details will be on the summary sent from Papillon.
What is the difference between the pre-payment summary and the invoice?
The pre-payment summary details out the future scheduled hours, charges, and credits and gives details on their pre-payment.
Invoices are backwards looking and summarize (on a monthly basis) the charges for the previous month. This is what clients typically submit to OAP/insurance.
When will I receive the pre-payment summary?
You will typically receive the summary mid month.
Papillon’s had to cancel on my child’s therapy? Do I have to pay?
No, you do not have to pay. Your account will be adjusted accordingly. This credit will be outlined in your next payment summary.
What if we have an emergency and cannot make it to the session?
We cannot provide refunds for cancellations due to emergencies or cancellations. (Please note that these are our standard policies and exceptions may apply under certain circumstances. We appreciate your understanding and cooperation.)
What happens if my child’s therapy session is canceled by the therapist?
We genuinely understand and share your frustration when a session is unexpectedly canceled. Our 1:1 therapy approach means we rely heavily on individual therapists to provide specialized care tailored to each child. On the rare occasion that unforeseen personal circumstances, such as illness or a family emergency, might compel a therapist to cancel, we make every effort to prevent such disruptions.
However, if a session does get canceled, you will not be charged for the that session and it will be reconciled at the end of the monthly invoicing period. This credit will be outlined in your next payment summary.
Why am I paying ahead? Can’t I just pay the week after the hours are complete?
Prepayment helps us plan resources and ensures your child’s spot for the scheduled therapy sessions.
Why am I being charged for a day I gave 2 days notice for?
Our policy is 24 Hours so we can allocate resources. All cancellations should be sent to cancel@papillonfamilyhealth.ca.
